Android devices offer a great deal of flexibility and customization options, which is awesome. However, sometimes we may need a little guidance to help us navigate through it all.
Configure Do Not Disturb (DND)
When you enable Do Not Disturb on your Android phone, it creates a distraction-free environment by blocking all notifications and calls. However, Android allows E3 to bypass Do Not Disturb so you can get critical alerts at any time.
In order to allow E3 to override Do Not Disturb either:
- Open Settings on your Android phone.
- Select the Notifications tile.
- Scroll down to the General section and tap the Do Not Disturb tile.
You can also swipe down on your phone screen to bring up the quick access menu, find the Do Not Disturb button, Press and Hold this button and it will open up the Do Not Disturb page in your settings app.
- Select Alarms and Sounds under exceptions and make sure Alarms is toggled on.
- Select Apps under exceptions and add Emergent 3 with all notifications turned on.
From now on, you will continue to receive notifications from E3 even in active Do Not Disturb mode.
Settings navigation and terminology can vary within different versions of Android and/or device manufacturers.
Check the volume and sound settings
Check the volume settings on your phone. The "Ringtone" volume level and "Sound Mode" must be on.
- Go to Settings on Android.
- Scroll to Sounds and Vibrations ensure Sound mode is turned on.
- Then scroll to and tap Volume.
- Turn on Ringtone. This can also be done from the side volume button settings.
Check the notification settings
Check the notification settings for E3.
- Go to Settings on Android.
- Scroll to Notifications.
- Select App settings.
- Search the list for E3 and enable ALL notifications and category permissions.
Visual notifications (optional)
Android allows some devices to flash the camera light or the screen when you receive notifications or when alarms sound. This can be configured to E3 notifications and alarms.
- Go to Settings on Android.
- Scroll to Accessibility then to Advanced Settings.
- Then select Flash Notification.
- Turn on Camera flash notification and add Emergent 3.
- Turn on Screen flash notification and add Emergent 3.
Notification settings on the lock screen
If notifications don't appear on your Android phone's lock screen, follow the steps below to make changes.
- Open the Notifications menu in Android settings (refer to the steps above).
- Select Notifications on the lock screen.
- Tap the radio button beside Show conversations, default, and silent.
You'll now receive notifications on your Android phone's lock screen.
Disable Battery Saver mode
An active Battery Saver mode on your Android phone delays notifications, disables location services, and turns off background activities. Either it's time to give it a charge or disable the Battery Saver mode.
- Launch Settings on Android and scroll to Battery.
- Select Battery Saver.
- Disable the Battery Saver toggle from the following menu.
Disable adaptive battery
Adaptive Battery mode reduces performance and background activity to extend your Android phone's battery life. It may interfere with E3 app notifications too. The option is enabled by default on most Android phones. Follow the steps below to disable it.
- Open the Battery menu in Android settings.
- Select Adaptive preferences.
- Disable the Adaptive Battery toggle.
Lock essential apps in the background
Android OEMs (the companies that make the phone) like Samsung, Xiaomi, Oppo, OnePlus, and Vivo implement an aggressive battery-saving mode to kill inactive apps in the background. You can lock essential apps like E3 in the multitasking menu to continue receiving notifications without any issues.
- Swipe up and hold from the bottom to open the recent apps menu.
- Long tap the E3 icon and tap the E3 icon again and select Keep open or Lock this app.
The system makes an exception for locked apps and won't completely kill E3 from running in the background.
Check background data settings for affected apps
If you disabled background data permission for E3, notifications won't work until you open the app.
- Long tap the E3 app icon and tap i to open the app info menu.
- Select Mobile data & Wi-Fi.
- Enable the Background data toggle.
Update E3 to the latest version in the Play store
We frequently release app updates to add new features and fix bugs. Notifications may not work on your Android phone due to an outdated app build. Head to the Google Play Store and install pending app updates or better yet, enable auto-updates.
- Open the Google Play Store on your Android phone.
- Search "E3 Safety"
- Select Update.
Enable auto-updates for E3
We frequently release app updates to add new features and fix bugs. Notifications may not work on your Android phone due to an outdated app build. Head to the Google Play Store and install pending app updates or better yet, enable auto-updates.
- Open the Google Play Store on your Android phone.
- At the top right, tap the profile icon.
- Tap Manage apps & device.
- Tap Manage, then find E3.
- Tap E3 to open the "Details" page
- On the app's "Details" page, tap More
.
- Turn on Enable auto update.
Update Android OS
Dowland and install the latest version of Android.
- Open System in Android Settings.
- Select System update.
- Download and install the latest Android build on your phone.