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Chat Messages (Dos & Don'ts) + Tagging

This guide shows you how to tag users, what information to include or omit, and how admins can delete messages during an active alert.

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Tagging Feature

What to Prioritize

What NOT To Send

How to Delete Chats

 

 

Tagging Feature @

  • Use @ to tag specific users or groups so they receive a notification.

  • Only tag people who need to see the message. Avoid over-tagging.

Note: tagging sends a standard notification, not a critical alert.

 

 

It is IMPORTANT to focus on these three key points to prevent the chat from becoming cluttered, which can make it difficult for you, your team(s), and the police to understand the situation.

What to PRIORITIZE:

When sending a message during an alert, focus on:

  1. Why the alert was triggered (if you initiated it)

  2. If anyone is missing or found

  3. If you feel unsafe, and why

These details help coordinators take action quickly.


What NOT to send:

  • Do not send “SAFE” or similar confirmation messages. Check-ins already mark your status.

  • Avoid irrelevant chatter or off-topic messages.

  • Too many redundant messages make it harder for everyone (including first responders) to follow the situation.


When you check-in, we already have confirmation that you are safe. Sending messages such as "I'm safe" can trigger a chain reaction, leading to a flood of similar messages from others, which can clutter the chat and make it harder for everyone to stay informed.

 

 

How to Delete Chat (Admins Only)

If you’re an admin, here’s how to remove a message:

  • On mobile: press and hold the message for ~2 seconds.

  • On desktop: click and hold left-click for ~2 seconds.

  • A confirmation prompt will appear — tap OK to delete.

 

 

Need more help? Contact us.

If you have questions or see issues, reach out via the chat widget (bottom-right of this page) or email us at help@emergent3.com.