--- title: Tagging @Roles and @Users description: "Chat messages in E3: learn best practices, what to do and not do, and how to use tags effectively." --- [Skip to content](https://help.emergent3.com/chat-messages-the-dos-and-donts-and-tagging#main-content) English Show submenu for translations [![E3.logo.black](https://help.emergent3.com/hubfs/E3.logo.black.svg)](https://www.emergent3.com?hsLang=en) - [Home](https://emergent3.com/) - Features Show submenu for Features - [Alert](https://emergent3.com/alert) - [Check In](https://emergent3.com/checkin) - [Smart Maps](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Reunification](https://emergent3.com/reunification) - [Reports](https://emergent3.com/report) - Who we serve Show submenu for Who we serve - [Local Government](https://emergent3.com/government) - [Hospitals & Healthcare](https://emergent3.com/healthcare) - [Pricing](https://emergent3.com/pricing) - Resources Show submenu for Resources - [Blog](https://emergent3.com/blog) - [Company](https://emergent3.com/about-us/) Open main navigation Close main navigation - [Home](https://emergent3.com/) - Features Show submenu for Features - [Alert](https://emergent3.com/alert) - [Check In](https://emergent3.com/checkin) - [Smart Maps](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Reunification](https://emergent3.com/reunification) - [Reports](https://emergent3.com/report) - Who we serve Show submenu for Who we serve - [Local Government](https://emergent3.com/government) - [Hospitals & Healthcare](https://emergent3.com/healthcare) - [Pricing](https://emergent3.com/pricing) - Resources Show submenu for Resources - [Blog](https://emergent3.com/blog) - [Company](https://emergent3.com/about-us/) - English Show submenu for translations Hello. 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[Chat Messaging](https://help.emergent3.com/communication-chat?hsLang=en#chat-messaging) August 6, 2026 # Tagging @Roles and @Users ## The tagging feature in E3 allows users to quickly notify specific people or groups within a chat conversation. ### Jump to Section [Tagging Feature](https://help.emergent3.com/chat-messages-the-dos-and-donts-and-tagging#tagging) [What to Prioritize](https://help.emergent3.com/chat-messages-the-dos-and-donts-and-tagging#what-to-prioritize) [What NOT To Send](https://help.emergent3.com/chat-messages-the-dos-and-donts-and-tagging#what-not-to-send) [How to Delete Chats](https://help.emergent3.com/chat-messages-the-dos-and-donts-and-tagging#how-to-delete-chat)   --- ### **Tagging Feature ** - Use **@** to tag specific users or groups so they receive a notification. - Only tag people who *need* to see the message. Avoid over-tagging. ![](https://help.emergent3.com/hs-fs/hubfs/Knowledge%20Base%20Import/Group%2022%20(3)-png-Oct-06-2025-06-24-36-5179-PM.png?width=670&height=382&name=Group%2022%20(3)-png-Oct-06-2025-06-24-36-5179-PM.png) ![](https://help.emergent3.com/hs-fs/hubfs/Knowledge%20Base%20Import/Group%2024-png-Oct-06-2025-06-24-34-4164-PM.png?width=255&height=526&name=Group%2024-png-Oct-06-2025-06-24-34-4164-PM.png)![](https://help.emergent3.com/hs-fs/hubfs/Knowledge%20Base%20Import/Group%2023-png-Oct-06-2025-06-24-37-6141-PM.png?width=255&height=524&name=Group%2023-png-Oct-06-2025-06-24-37-6141-PM.png) ### @All  The **@All** tag notifies **every user who has access to the chat for the selected alert or incident**.  ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jun-25-2026-04-45-15-9104-PM.png?width=670&height=395&name=image-png-Jun-25-2026-04-45-15-9104-PM.png) ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jun-25-2026-04-45-52-3407-PM.png?width=670&height=391&name=image-png-Jun-25-2026-04-45-52-3407-PM.png) When you include **@All** in a message: - All participants in the conversation receive a notification. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jun-25-2026-04-46-44-5631-PM.png?width=317&height=77&name=image-png-Jun-25-2026-04-46-44-5631-PM.png) - Everyone is alerted regardless of their role. - It is the fastest way to communicate important information to the entire response team.   ### Role-Based Tags (@role) In addition to @All, E3 supports role-based tagging. Users can tag specific groups based on their assigned roles, such as:  - Administrators - Staff - Teachers - Security Personnel - Other configured roles within your organization Role tags help target messages only to the users who need the information, reducing unnecessary notifications.  ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jun-25-2026-04-51-28-5937-PM.png?width=670&height=390&name=image-png-Jun-25-2026-04-51-28-5937-PM.png) Note: tagging sends a **standard notification**, not a critical alert. ---   It is IMPORTANT to focus on these three key points to prevent the chat from becoming cluttered, which can make it difficult for you, your team(s), and the police to understand the situation. ### What to PRIORITIZE: When sending a message during an alert, focus on: 1. Why the alert was triggered (if you initiated it) 2. If anyone is missing or found 3. If *you* feel unsafe, and why These details help coordinators take action quickly. ### **What NOT to send:** - Do **not** send “SAFE” or similar confirmation messages. Check-ins already mark your status. - Avoid irrelevant chatter or off-topic messages. - Too many redundant messages make it harder for everyone (including first responders) to follow the situation. When you check-in, we already have confirmation that you are safe. Sending messages such as "**I'm safe**" can trigger a chain reaction, leading to a flood of similar messages from others, which can clutter the chat and make it harder for everyone to stay informed. --- ### How to Delete Chat (Admins Only) If you’re an admin, here’s how to remove a message: - **On mobile:** press and hold the message for ~2 seconds. - **On desktop:** click and hold left-click for ~2 seconds. - A confirmation prompt will appear — tap **OK** to delete. ![](https://help.emergent3.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Sep-10-2024-01-44-15-7668-PM-Oct-06-2025-06-24-35-4524-PM.png?width=670&height=362&name=image-png-Sep-10-2024-01-44-15-7668-PM-Oct-06-2025-06-24-35-4524-PM.png)   ---   ### Need more help? ### 💬 Chat with us. Click the chat icon in the bottom-right corner of this page to connect with our team instantly. ### ✉️ Email us. 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