Learn how to tag, what to prioritize, what not to send, and how to delete chats during an alert.
Jump to Section
Tagging Feature @
You can use the "@" feature in the chat to tag a user. Make sure to tag specific individuals or groups to ensure that the right people are notified promptly. Just remember to tag responsibly and only tag individuals who need to be informed about the specific issue at hand.
-png.png?width=688&height=392&name=Group%2022%20(3)-png.png)
Tagging will send a standard notification, NOT a critical alert notification.
It is IMPORTANT to focus on these three key points to prevent the chat from becoming cluttered, which can make it difficult for you, your team(s), and the police to understand the situation.
What to PRIORITIZE:
- If you sent the alert, tell us why.
- If you know of anyone who is missing, or if you find anyone who was reported missing.
- If you are unsafe, tell us why.
What NOT to send:
Do NOT chat "SAFE", we already accounted for this when you checked-in. Also, do not chat irrelevant information. Try to only chat important details that benefit the situation and the group as as whole.
When you check-in, we already have confirmation that you are safe. Sending messages such as "I'm safe" can trigger a chain reaction, leading to a flood of similar messages from others, which can clutter the chat and make it harder for everyone to stay informed.
How to Delete Chat (Admins Only)
To delete chat messages as an admin user, navigate to the Chat. Press and hold the message for 2 seconds, and on a computer, hold left-click on the message for 2 seconds. A prompt will then appear to confirm the deletion of the message. Click OK to delete the message.
Need more help? Contact us.
Click the blue icon on the bottom-right corner of this page to send us a chat.