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Chat Messages (Dos & Don'ts) + Tagging

The tagging feature in E3 allows users to quickly notify specific people or groups within a chat conversation. Tags help ensure important messages are seen by the right audience and improve communication during both everyday operations and emergency situations.

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Tagging Feature

What to Prioritize

What NOT To Send

How to Delete Chats

 

 

Tagging Feature 

  • Use @ to tag specific users or groups so they receive a notification.

  • Only tag people who need to see the message. Avoid over-tagging.

 

@All 


The @All tag notifies every user who has access to the chat for the selected alert or incident. 

When you include @All in a message:

  • All participants in the conversation receive a notification.
  • Everyone is alerted regardless of their role.
  • It is the fastest way to communicate important information to the entire response team.

 

Role-Based Tags (@role)

In addition to @All, E3 supports role-based tagging. Users can tag specific groups based on their assigned roles, such as: 

  • Administrators
  • Staff
  • Teachers
  • Security Personnel
  • Other configured roles within your organization

Role tags help target messages only to the users who need the information, reducing unnecessary notifications. 

Note: tagging sends a standard notification, not a critical alert.

 

 

It is IMPORTANT to focus on these three key points to prevent the chat from becoming cluttered, which can make it difficult for you, your team(s), and the police to understand the situation.

What to PRIORITIZE:

When sending a message during an alert, focus on:

  1. Why the alert was triggered (if you initiated it)

  2. If anyone is missing or found

  3. If you feel unsafe, and why

These details help coordinators take action quickly.


What NOT to send:

  • Do not send “SAFE” or similar confirmation messages. Check-ins already mark your status.

  • Avoid irrelevant chatter or off-topic messages.

  • Too many redundant messages make it harder for everyone (including first responders) to follow the situation.


When you check-in, we already have confirmation that you are safe. Sending messages such as "I'm safe" can trigger a chain reaction, leading to a flood of similar messages from others, which can clutter the chat and make it harder for everyone to stay informed.

 

 

How to Delete Chat (Admins Only)

If you’re an admin, here’s how to remove a message:

  • On mobile: press and hold the message for ~2 seconds.

  • On desktop: click and hold left-click for ~2 seconds.

  • A confirmation prompt will appear — tap OK to delete.

 

 

Need more help?

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You can also send us an email at help@emergent3.com.