Troubleshooting Common Login Errors in the E3 Safety App
If you’re having trouble signing in to the E3 Safety App, this guide covers two of the most common errors, “Invalid Email” and “Server Error.” Follow the steps below to quickly resolve them and get back into the app.
Invalid Email ❕
Why this happens
E3 Safety App access is invitation-based. This message appears if your account hasn’t been invited yet or if the invitation hasn’t been accepted.
How to fix it
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Contact your school or district administrator and ask them to send you an invitation to join E3 Safety.
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Once you receive the invite, open the email and follow the link to set up your account.
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Try signing in again using the same email address from your invitation.
If you’ve already received an invite and still see this message, reach out to the E3 Support Team through chat or email. We’ll make sure your account is correctly linked.
Server Error ❗
Why this happens
A “Server Error” usually means that multiple invitations were sent to the same email address, which can cause a conflict during setup.
How to fix it
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Ask your administrator to review your pending invitations in the E3 Dashboard.
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Have them remove any duplicates, keeping only the most recent one.
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Try signing up again once the duplicate invites are cleared.
If you continue seeing the error, contact E3 Support via chat or email, and we’ll help you restore access.