Read this article to help you review an alert's history via the logs, chat, check-in list, and generate a report.
Jump to Section
Review chat transcripts, generate detailed analytics reports, and access valuable data and logs
View Analytics
Quickly see an overview of the previous alert
Step 1:
Go to your Group > Settings > Alert History.
Step 2:
Look for the alert by browsing through the list or searching.
You can also use the calendar icon beside the search bar.
Click on the Alert to view its history.
-png.png?width=688&height=379&name=Frame%202%20(1)-png.png)
Step 3:
Review the alert’s General info, Analytics, Chat, Logs, and Check-In list.
You can also follow the steps on Generating a Report to get an email with an excel file of this alert's data.
-png.png?width=688&height=513&name=Frame%203%20(1)-png.png)
Generate Report
Quickly generate a comprehensive report of the previous alert
Step 1:
Follow the steps from View Analytics to search for and open an alert’s history.
Step 2:
Click on the Generate Report button
Step 3:
Click Confirm to generate an excel report to be sent to your email
Generating a report can take up to 30 minutes to gather data. Please be patient and be sure to check your spam folder.
Alert Logs
Check detailed logs of the previous alert from start to end
Step 1:
Follow the steps from View Analytics to search for and open an alert’s history.
Step 2:
Scroll down to review the logs
Click on any of the log messages to view more details
Step 3:
You’ll be able to see a more detailed view of what happened throughout the alert
Chat history
Quickly view the entire chat history of the previous alert
Step 1:
Follow the steps from View Analytics to search for and open an alert’s history.
Step 2:
Click on the Chat icon
Step 3:
You’ll be able to review the entire chat history of the alert
Check-In List
Follow these steps to quickly view who checked-in and who didn't during the alert.
Step 1:
Follow the steps from View Analytics to search for and open an alert’s history.
Step 2:
Click on any of the View All button
Step 3:
You’ll be able to quickly view who checked in and who didn’t
Need more help? Contact us.
Click the blue icon on the bottom-right corner of this page to send us a chat.