Using E3 as an Admin User
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      Alert History: Logs, Chat, and Generating a Report

      How to review your chat and the analytics of your alerts.

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      Viewing Analytics and Generating a Report

      Reviewing Alert Chat

       

       

      Review chat transcripts, generate detailed analytics reports, and access valuable data and logs

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      Viewing Analytics and Generating a Report

      Step 1:

      Go to your Group > Settings > Alert History.

      Step 2:

      Utilize the search and filters to find the Alert you want to review.

      Click on your chosen Alert from the list.

      Step 3:

      Click the Analytics tab.

      Step 4:

      View your overall Alert Analytics, then click the Generate Report button.

      If you scroll down a bit further, you will see logs. Click on it to see detailed logs from beginning to end of the alert.

       

      Step 5:

      Click on the Confirm button to have your excel report sent to your email.

      Generating a report can take up to 30 minutes to gather data. Please be patient and be sure to check your spam folder.

       

       

      Reviewing Alert Chat

      Step 1:

      Go to your Group > Settings > Alert History.

      Step 2:

      Utilize the search and filters to find the Alert you want to review.

      Click on your chosen Alert from the list.

      Step 3:

      As you click on the Alert, you will immediately see the Chat history.

       

       

      Need more help? Contact us.

      Click the blue icon on the bottom-right corner of this page to send us a chat.