---
title: Creating and Editing Alert Types
description: Create and edit alert icons in E3, Customize visuals, set appearance, and manage alert icon settings.
---

[Skip to content](https://help.emergent3.com/creating-and-editing-alert-icons#main-content)

English

Show submenu for translations

[![E3.logo.black](https://help.emergent3.com/hubfs/E3.logo.black.svg)](https://www.emergent3.com?hsLang=en)

- [Home](https://emergent3.com/)
- Features
  
  Show submenu for Features

    - [Alert](https://emergent3.com/alert)
    - [Check In](https://emergent3.com/checkin)
    - [Smart Maps](https://emergent3.com/smartmap)
    - [Chat](https://emergent3.com/chat)
    - [Reunification](https://emergent3.com/reunification)
    - [Reports](https://emergent3.com/report)
- Who we serve
  
  Show submenu for Who we serve

    - [Local Government](https://emergent3.com/government)
    - [Hospitals & Healthcare](https://emergent3.com/healthcare)
- [Pricing](https://emergent3.com/pricing)
- Resources
  
  Show submenu for Resources

    - [Blog](https://emergent3.com/blog)
- [Company](https://emergent3.com/about-us/)

Open main navigation

Close main navigation

- [Home](https://emergent3.com/)
- Features
  
  Show submenu for Features

    - [Alert](https://emergent3.com/alert)
    - [Check In](https://emergent3.com/checkin)
    - [Smart Maps](https://emergent3.com/smartmap)
    - [Chat](https://emergent3.com/chat)
    - [Reunification](https://emergent3.com/reunification)
    - [Reports](https://emergent3.com/report)
- Who we serve
  
  Show submenu for Who we serve

    - [Local Government](https://emergent3.com/government)
    - [Hospitals & Healthcare](https://emergent3.com/healthcare)
- [Pricing](https://emergent3.com/pricing)
- Resources
  
  Show submenu for Resources

    - [Blog](https://emergent3.com/blog)
- [Company](https://emergent3.com/about-us/)
- English
  
  Show submenu for translations

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.emergent3.com/?hsLang=en)
2. [Alerts & Incident Management](https://help.emergent3.com/alerts-incident-management?hsLang=en)
3. [Alert Creation & Management](https://help.emergent3.com/alerts-incident-management?hsLang=en#alert-creation-management)

August 6, 2026

# Creating and Editing Alert Types

## Learn how to create and edit your alerts.

### Jump to Section

[Creating a New Alert](https://help.emergent3.com/creating-and-editing-alert-icons#creating-a-new-alert)

[Editing an Alert](https://help.emergent3.com/creating-and-editing-alert-icons#editing-an-alert)

[Deleting an Alert](https://help.emergent3.com/creating-and-editing-alert-icons#deleting-an-alert)

[Reordering Alerts](https://help.emergent3.com/creating-and-editing-alert-icons#reordering-alerts)

---

### Creating a New Alert

#### ****Step 1:****

Go to your **Workspace Dashboard** \> **Manage** \> **Alert** **Types**.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-05-58-01-6999-PM.png?width=670&height=326&name=image-png-Jan-30-2026-05-58-01-6999-PM.png)

#### ****Step 2:****

Click **+ New Alert Type**.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-00-15-9624-PM.png?width=670&height=291&name=image-png-Jan-30-2026-06-00-15-9624-PM.png)

#### ****Step 3:****

Upload the **Alert's icon**.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-01-20-0190-PM.png?width=670&height=433&name=image-png-Jan-30-2026-06-01-20-0190-PM.png)

#### **Step 4:**

Enter the alert's **name** and **description**.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-02-07-4744-PM.png?width=670&height=433&name=image-png-Jan-30-2026-06-02-07-4744-PM.png)

#### ****Step 5:****

Choose the default **Sound** option. The user can still modify this before they send the alert.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-05-54-6238-PM.png?width=670&height=450&name=image-png-Jan-30-2026-06-05-54-6238-PM.png)

If the user sends the alert with **Silent by Default** checked, the alert will be sent silently. This means the alert will still notify everyone's device, BUT there will be **NO AUDIBLE SOUND**.

#### ****Step 6:****

Customize your **Alert Tones.**

**![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-04-26-9573-PM.png?width=670&height=450&name=image-png-Jan-30-2026-06-04-26-9573-PM.png)**

Instead of using the default horn sound, you can choose from available tones listed in the drop down.

Use the **Preview** function to listen to your selected tone before confirming

 

After selecting your preferred tone, you can customize how many times it **repeats.** This helps ensure the alert is noticed while avoiding excessive noise.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-04-47-8864-PM.png?width=670&height=450&name=image-png-Jan-30-2026-06-04-47-8864-PM.png)

Changes apply **system-wide**. This means all users in your organization will hear the **new tone** for that specific **alert type.**

#### ****Step 7:****

Choose the default **Visibility** option. The user can still modify this before they send the alert.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-06-10-9269-PM.png?width=670&height=450&name=image-png-Jan-30-2026-06-06-10-9269-PM.png)

If the user sends the alert as **Internal**, the alert will be sent to all members of the selected group whereas **External** will send the alert to both internal and external (local police).

#### ****Step 8:****

Under **Scoped Roles**, you can limit the roles by marking which roles the alert will be sent to.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-07-16-0737-PM.png?width=670&height=434&name=image-png-Jan-30-2026-06-07-16-0737-PM.png)

Visit the article below to find more information about scoped roles:

[**Scoped Alerts: Send alerts to only a specified group of users**](https://help.emergent3.com/scoped-alerts-send-alerts-to-only-a-specified-group-of-users?hsLang=en)

#### **Step 9:**

Toggle on or off **Approval Required **checkbox.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-09-26-5161-PM.png?width=670&height=452&name=image-png-Jan-30-2026-06-09-26-5161-PM.png)

Alerts with **Requires Approval** checked will require an admin's approval before it is sent to users. For more information, visit the article below:

[Alerts with “Requires Approval” Setting](https://help.emergent3.com/alerts-with-requires-approval-setting?hsLang=en)

#### **Step 10:**

Toggle on or off **Enable Roll Call** checkbox.

**![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-12-10-5825-PM.png?width=670&height=434&name=image-png-Jan-30-2026-06-12-10-5825-PM.png)**

Alerts with **Roll Call Enabled** supports take roll.

Click **Save & Exit** to save your new alert.

 

---

### Editing an Alert

#### ****Step 1:****

Go to **Workspace Settings** → **Alert Types**, then select **Edit** next to the alert you want to update.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-26-08-1846-PM.png?width=670&height=373&name=image-png-Jan-30-2026-06-26-08-1846-PM.png)

#### **Step 2:**

Make the changes and click **Save** to save your edits.

 

---

### Deleting an Alert

#### ****Step 1:****

Go to **Workspace Settings** → **Alert Types**, then select **Delete** next to the alert you want to remove.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-30-25-8593-PM.png?width=670&height=300&name=image-png-Jan-30-2026-06-30-25-8593-PM.png)

#### **Step 2:**

Click **Confirm** on the confirmation pop-up to delete the alert.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-Jan-30-2026-06-32-13-0948-PM.png?width=670&height=394&name=image-png-Jan-30-2026-06-32-13-0948-PM.png)

 

---

### Reordering Alerts

#### **Step 1:**

Go to **Groups**, select the group you want to make changes to, and click **Settings**. Under **Administration**, select **Dashboard and Settings**.

![](https://help.emergent3.com/hs-fs/hubfs/image-png-May-21-2026-06-08-43-8606-PM.png?width=670&height=353&name=image-png-May-21-2026-06-08-43-8606-PM.png)

#### **Step 2:**

Go to **Manage** \> **Alert Types**, then click **Order Rows**.

#### **![](https://help.emergent3.com/hs-fs/hubfs/image-png-May-21-2026-06-12-29-9809-PM.png?width=670&height=349&name=image-png-May-21-2026-06-12-29-9809-PM.png)**

#### **Step 3:**

1\. Drag and drop the alert types into your preferred order.

2\. Once the rows are arranged correctly, click **Save Order**. 

This will affect how alerts appear for all users in the group.

**![](https://help.emergent3.com/hs-fs/hubfs/image-png-May-21-2026-06-16-18-5550-PM.png?width=670&height=487&name=image-png-May-21-2026-06-16-18-5550-PM.png)**

---

### Need more help?

### 💬 Chat with us.

Click the chat icon in the bottom-right corner of this page to connect with our team instantly.

### ✉️ Email us.

You can also send us an email at [help@emergent3.com](mailto:help@emergent3.com).

- [Getting Started](https://help.emergent3.com/getting-started?hsLang=en#main-content)

    - [General Onboarding](https://help.emergent3.com/getting-started?hsLang=en#general-onboarding)
    - [Account Setup & Login](https://help.emergent3.com/getting-started?hsLang=en#account-setup-login)
    - [Installing E3](https://help.emergent3.com/getting-started?hsLang=en#installing-e3)
- [IT Resources and Tech Setup](https://help.emergent3.com/it-resources-and-tech-setup?hsLang=en)
- [E3 App User Guide](https://help.emergent3.com/e3-app-user-guide?hsLang=en)
- [Plans & People Management](https://help.emergent3.com/plans-people-management?hsLang=en#main-content)

    - [Plans & Locations](https://help.emergent3.com/plans-people-management?hsLang=en#plans-locations)
    - [User & Role Management](https://help.emergent3.com/plans-people-management?hsLang=en#user-role-management)
- [Notifications & Alerts](https://help.emergent3.com/notifications-alerts?hsLang=en#main-content)

    - [Mobile Notifications](https://help.emergent3.com/notifications-alerts?hsLang=en#mobile-notifications)
    - [Desktop Notifications](https://help.emergent3.com/notifications-alerts?hsLang=en#desktop-notifications)
    - [Notification Troubleshooting](https://help.emergent3.com/notifications-alerts?hsLang=en#notification-troubleshooting)
- [Troubleshooting & Maintenance](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#main-content)

    - [App Updates & Maintenance](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#app-updates-maintenance)
    - [Login & Account Issues](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#login-account-issues)
    - [System Issues](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#system-issues)
- [Alerts & Incident Management](https://help.emergent3.com/alerts-incident-management?hsLang=en#main-content)

    - [Alert Creation & Management](https://help.emergent3.com/alerts-incident-management?hsLang=en#alert-creation-management)
    - [Responding to Alerts](https://help.emergent3.com/alerts-incident-management?hsLang=en#responding-to-alerts)
    - [Alert Logs & Reports](https://help.emergent3.com/alerts-incident-management?hsLang=en#alert-logs-reports)
- [Admin & Portal Tools](https://help.emergent3.com/admin-portal-tools?hsLang=en#main-content)

    - [Advanced Configuration](https://help.emergent3.com/admin-portal-tools?hsLang=en#advanced-configuration)
- [Communication & Chat](https://help.emergent3.com/communication-chat?hsLang=en#main-content)

    - [Chat Messaging](https://help.emergent3.com/communication-chat?hsLang=en#chat-messaging)
- [Integrations & Single Sign-On (SSO)](https://help.emergent3.com/integrations-single-sign-on-sso?hsLang=en#main-content)

    - [Third-Party Integrations](https://help.emergent3.com/integrations-single-sign-on-sso?hsLang=en#third-party-integrations)
    - [Single Sign-On (SSO) Configuration](https://help.emergent3.com/integrations-single-sign-on-sso?hsLang=en#single-sign-on-sso-configuration)

- Core Features 
    - [Alert](https://emergent3.com/alert)
    - [Check in](https://emergent3.com/checkin)
    - [Smart Map](https://emergent3.com/smartmap)
    - [Chat](https://emergent3.com/chat)
    - [Report](https://emergent3.com/report)
- Company 
    - [About](https://emergent3.com/about-us/)
    - [Contact](https://emergent3.com/contact-us)
    - [Customer Stories](https://emergent3.com/case-studies)
    - [E3 vs Raptor Technologies](https://emergent3.com/e3-vs-raptor-technologies)
- Legal Policy 
    - [Privacy Policy](https://emergent3.com/privacy)
    - [Terms of Service](https://emergent3.com/terms-of-service)
    - [Help Center](https://help.emergent3.com/)

[![Chill listening crop-3](https://help.emergent3.com/hs-fs/hubfs/E3.logo.black.png?width=35&height=39&name=E3.logo.black.png "Chill listening crop-3")](https://emergent3.com?hsLang=en)

Emergent3.com - Help Center

Copyright © 2025, Emergent 3