--- title: Check-In Other Users During an Alert (Add User to a Location) description: Learn how to check in another user and add them to a location in E3. Step-by-step guide for managing check-ins. --- [Skip to content](https://help.emergent3.com/how-to-check-in-another-user-add-user-to-a-location#main-content) English Show submenu for translations [![E3.logo.black](https://help.emergent3.com/hubfs/E3.logo.black.svg)](https://www.emergent3.com?hsLang=en) - [Home](https://emergent3.com/) - Features Show submenu for Features - [Alert](https://emergent3.com/alert) - [Check In](https://emergent3.com/checkin) - [Smart Maps](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Reunification](https://emergent3.com/reunification) - [Reports](https://emergent3.com/report) - Who we serve Show submenu for Who we serve - [Local Government](https://emergent3.com/government) - [Hospitals & Healthcare](https://emergent3.com/healthcare) - [Pricing](https://emergent3.com/pricing) - Resources Show submenu for Resources - [Blog](https://emergent3.com/blog) - [Company](https://emergent3.com/about-us/) Open main navigation Close main navigation - [Home](https://emergent3.com/) - Features Show submenu for Features - [Alert](https://emergent3.com/alert) - [Check In](https://emergent3.com/checkin) - [Smart Maps](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Reunification](https://emergent3.com/reunification) - [Reports](https://emergent3.com/report) - Who we serve Show submenu for Who we serve - [Local Government](https://emergent3.com/government) - [Hospitals & Healthcare](https://emergent3.com/healthcare) - [Pricing](https://emergent3.com/pricing) - Resources Show submenu for Resources - [Blog](https://emergent3.com/blog) - [Company](https://emergent3.com/about-us/) - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.emergent3.com/?hsLang=en) 2. [Alerts & Incident Management](https://help.emergent3.com/alerts-incident-management?hsLang=en) 3. [Responding to Alerts](https://help.emergent3.com/alerts-incident-management?hsLang=en#responding-to-alerts) September 15, 2026 # Check-In Other Users During an Alert (Add User to a Location) ## Learn how to check-in other users during an active alert. You can check in other users during an **active alert.** useful when someone can’t access their device (battery died, locked out, etc.). > ⚠️ This can only be done while an alert is active There are two ways to check in another user:  #### ** 1. From the Map ** 1. Select the location where you want to check in the user.  Example: Dining ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-15-2026-04-18-43-8172-PM.png?width=629&height=709&name=image-png-Sep-15-2026-04-18-43-8172-PM.png) 2.  Click **Add Users**.  ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-15-2026-04-01-53-9616-PM.png?width=670&height=520&name=image-png-Sep-15-2026-04-01-53-9616-PM.png) 3. Select the user you want to check in, then click **Add User**.  ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-15-2026-04-04-08-8799-PM.png?width=670&height=521&name=image-png-Sep-15-2026-04-04-08-8799-PM.png) 4.  Select the appropriate **status** for the user.  ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-15-2026-04-05-29-3394-PM.png?width=670&height=520&name=image-png-Sep-15-2026-04-05-29-3394-PM.png) 5.  Once the status is set, the user will be marked as **Safe** or **Unsafe** at the selected building location.  ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-15-2026-04-06-03-0360-PM.png?width=670&height=541&name=image-png-Sep-15-2026-04-06-03-0360-PM.png) You can view the user's check-in details from the **Check Ins** list, including their status, check-in location, and who checked them in.  ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-15-2026-04-07-59-2868-PM.png?width=658&height=512&name=image-png-Sep-15-2026-04-07-59-2868-PM.png)   #### ** 2.  From the Check-In List ** 1. Click the **Team** icon in the lower-right corner of the map.  ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-02-2026-03-13-36-4068-PM.png?width=618&height=437&name=image-png-Sep-02-2026-03-13-36-4068-PM.png) 2. Find and select the user you want to check in. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-02-2026-03-14-22-1266-PM.png?width=631&height=448&name=image-png-Sep-02-2026-03-14-22-1266-PM.png) 3. An **orange banner** will appear indicating that you are checking in on behalf of that user.  4. Select the user's location.  #### **![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-02-2026-03-15-06-8803-PM.png?width=621&height=633&name=image-png-Sep-02-2026-03-15-06-8803-PM.png)** 5. Mark the user as **Safe** or **Unsafe**.  #### ****![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-02-2026-03-16-33-3303-PM.png?width=625&height=445&name=image-png-Sep-02-2026-03-16-33-3303-PM.png)**** Return to the **Check-In** list to verify the user's status. The user's check-in will show: - Their **Safe or Unsafe** status - The **location** selected during the check-in - The person who completed the check-in on their behalf #### ****![](https://help.emergent3.com/hs-fs/hubfs/image-png-Sep-02-2026-03-17-23-8598-PM.png?width=670&height=476&name=image-png-Sep-02-2026-03-17-23-8598-PM.png)****  **Note:** Checking in another user does not change who they are. It records the check-in on their behalf and identifies who completed it.    --- ### Need more help? ### 💬 Chat with us. Click the chat icon in the bottom-right corner of this page to connect with our team instantly. ### ✉️ Email us. 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