--- title: Responding To An Alert description: Learn how to respond to an alert in E3. Step-by-step instructions for acknowledging, acting on, and resolving alerts. --- [Skip to content](https://help.emergent3.com/how-to-respond-to-an-alert#main-content) English Show submenu for translations [![E3.logo.black](https://help.emergent3.com/hubfs/E3.logo.black.svg)](https://www.emergent3.com?hsLang=en) - [Home](https://emergent3.com/) - Features Show submenu for Features - [Alert](https://emergent3.com/alert) - [Check In](https://emergent3.com/checkin) - [Smart Maps](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Reunification](https://emergent3.com/reunification) - [Reports](https://emergent3.com/report) - Who we serve Show submenu for Who we serve - [Local Government](https://emergent3.com/government) - [Hospitals & Healthcare](https://emergent3.com/healthcare) - [Pricing](https://emergent3.com/pricing) - Resources Show submenu for Resources - [Blog](https://emergent3.com/blog) - [Company](https://emergent3.com/about-us/) Open main navigation Close main navigation - [Home](https://emergent3.com/) - Features Show submenu for Features - [Alert](https://emergent3.com/alert) - [Check In](https://emergent3.com/checkin) - [Smart Maps](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Reunification](https://emergent3.com/reunification) - [Reports](https://emergent3.com/report) - Who we serve Show submenu for Who we serve - [Local Government](https://emergent3.com/government) - [Hospitals & Healthcare](https://emergent3.com/healthcare) - [Pricing](https://emergent3.com/pricing) - Resources Show submenu for Resources - [Blog](https://emergent3.com/blog) - [Company](https://emergent3.com/about-us/) - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.emergent3.com/?hsLang=en) 2. [Alerts & Incident Management](https://help.emergent3.com/alerts-incident-management?hsLang=en) 3. [Responding to Alerts](https://help.emergent3.com/alerts-incident-management?hsLang=en#responding-to-alerts) August 6, 2026 # Responding To An Alert ## Learn how to check-in, update your location, update your check-in status, utilize the chat, and view emergency plans during an alert. ### Jump to Section [Checking-In](https://help.emergent3.com/how-to-respond-to-an-alert#checking-in) [Updating Your Location](https://help.emergent3.com/how-to-respond-to-an-alert#Updating-Your-Location) [Updating Your Status (Safe or Unsafe)](https://help.emergent3.com/how-to-respond-to-an-alert#Updating-Your-Check-In-Status-From-Profile-Icon) [Utilizing The Chat](https://help.emergent3.com/how-to-respond-to-an-alert#Utilizing-The-Chat) [Viewing Emergency Plans](https://help.emergent3.com/how-to-respond-to-an-alert#Viewing-Emergency-Plans)   --- ### Checking-In #### **Step 1:** When an alert triggers (by you or someone else), a pop-up appears asking for your location. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-14-24-8189-PM.png?width=670&height=401&name=image-png-Aug-06-2026-05-14-24-8189-PM.png)  This pop-up displays your favorite locations for quick selection. If your location isn't listed, you can open the **Map** to choose your current location or select **Offsite** if you are not in the facility.  If you select a **Favorite Location**, it will skip Step 2 below (choosing a location from the map). Visit the article below to learn how to set your favorite location: [**Set Your Favorite Locations in E3**](https://help.emergent3.com/set-your-favorite-locations-in-e3?hsLang=en) #### **Step 2:** **Select your current location**. This can be a parking lot, building, room or any other place you frequently visit. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-17-17-4566-PM.png?width=670&height=394&name=image-png-Aug-06-2026-05-17-17-4566-PM.png) #### **Step 3:** After selecting your location, a pop-up will ask if you are safe or unsafe. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-17-50-0378-PM.png?width=670&height=280&name=image-png-Aug-06-2026-05-17-50-0378-PM.png) #### **Step 4:** Once you have confirmed your location and status, you will be joined to the emergency chat. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-18-23-0571-PM.png?width=670&height=425&name=image-png-Aug-06-2026-05-18-23-0571-PM.png) **Do NOT use the chat to say you are "safe." If all users send a message saying "safe" it will drown out important information. However, if you are unsafe, please use the chat.** Please only enter information that pertains to the situation. i.e. "Suspicious person on the playground", "Smoke coming from the kitchen", "My student John Doe is missing", etc. **Please be aware that all messages entered in the Emergency Chat will be recorded to ensuring safety.** For more information, visit the article below: [**Chat Messages (Dos & Don'ts) and Tagging @**](https://help.emergent3.com/chat-messages-the-dos-and-donts-and-tagging?hsLang=en) --- ### Changing Your Location #### **Step 1:** Click the **map** icon to view the **Map**. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-19-39-4852-PM.png?width=670&height=421&name=image-png-Aug-06-2026-05-19-39-4852-PM.png) #### **Step 2:** Select the area you want your location to be updated to and click **Confirm** on the pop-up message. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-20-07-1538-PM.png?width=670&height=299&name=image-png-Aug-06-2026-05-20-07-1538-PM.png) You will be immediately moved to the new location.   --- ### Updating Your Status (Safe or Unsafe) Click on the top-right icon of your screen where your name and profile icon are displayed **or** you can click on your current location on the map. Then, update your status between safe or unsafe and it will immediately reflect the color change on the map. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-21-54-0112-PM.png?width=670&height=352&name=image-png-Aug-06-2026-05-21-54-0112-PM.png) ### ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-23-28-4608-PM.png?width=670&height=345&name=image-png-Aug-06-2026-05-23-28-4608-PM.png)   --- ### Viewing Emergency Plans Click the **Plans** icon. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-24-51-2852-PM.png?width=670&height=420&name=image-png-Aug-06-2026-05-24-51-2852-PM.png) The instructions will immediately display. If there's more than one plan, you will need to select the appropriate plan name to view the instructions.   --- ### Need more help? ### 💬 Chat with us. Click the chat icon in the bottom-right corner of this page to connect with our team instantly. ### ✉️ Email us. You can also send us an email at [help@emergent3.com](mailto:help@emergent3.com). - [Getting Started](https://help.emergent3.com/getting-started?hsLang=en#main-content) - [General Onboarding](https://help.emergent3.com/getting-started?hsLang=en#general-onboarding) - [Account Setup & Login](https://help.emergent3.com/getting-started?hsLang=en#account-setup-login) - [Installing E3](https://help.emergent3.com/getting-started?hsLang=en#installing-e3) - [IT Resources and Tech Setup](https://help.emergent3.com/it-resources-and-tech-setup?hsLang=en) - [E3 App User Guide](https://help.emergent3.com/e3-app-user-guide?hsLang=en) - [Plans & People Management](https://help.emergent3.com/plans-people-management?hsLang=en#main-content) - [Plans & Locations](https://help.emergent3.com/plans-people-management?hsLang=en#plans-locations) - [User & Role Management](https://help.emergent3.com/plans-people-management?hsLang=en#user-role-management) - [Notifications & Alerts](https://help.emergent3.com/notifications-alerts?hsLang=en#main-content) - [Mobile Notifications](https://help.emergent3.com/notifications-alerts?hsLang=en#mobile-notifications) - [Desktop Notifications](https://help.emergent3.com/notifications-alerts?hsLang=en#desktop-notifications) - [Notification Troubleshooting](https://help.emergent3.com/notifications-alerts?hsLang=en#notification-troubleshooting) - [Troubleshooting & Maintenance](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#main-content) - [App Updates & Maintenance](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#app-updates-maintenance) - [Login & Account Issues](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#login-account-issues) - [System Issues](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#system-issues) - [Alerts & Incident Management](https://help.emergent3.com/alerts-incident-management?hsLang=en#main-content) - [Alert Creation & Management](https://help.emergent3.com/alerts-incident-management?hsLang=en#alert-creation-management) - [Responding to Alerts](https://help.emergent3.com/alerts-incident-management?hsLang=en#responding-to-alerts) - [Alert Logs & Reports](https://help.emergent3.com/alerts-incident-management?hsLang=en#alert-logs-reports) - [Admin & Portal Tools](https://help.emergent3.com/admin-portal-tools?hsLang=en#main-content) - [Advanced Configuration](https://help.emergent3.com/admin-portal-tools?hsLang=en#advanced-configuration) - [Communication & Chat](https://help.emergent3.com/communication-chat?hsLang=en#main-content) - [Chat Messaging](https://help.emergent3.com/communication-chat?hsLang=en#chat-messaging) - [Integrations & Single Sign-On (SSO)](https://help.emergent3.com/integrations-single-sign-on-sso?hsLang=en#main-content) - [Third-Party Integrations](https://help.emergent3.com/integrations-single-sign-on-sso?hsLang=en#third-party-integrations) - [Single Sign-On (SSO) Configuration](https://help.emergent3.com/integrations-single-sign-on-sso?hsLang=en#single-sign-on-sso-configuration) - Core Features - [Alert](https://emergent3.com/alert) - [Check in](https://emergent3.com/checkin) - [Smart Map](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Report](https://emergent3.com/report) - Company - [About](https://emergent3.com/about-us/) - [Contact](https://emergent3.com/contact-us) - [Customer Stories](https://emergent3.com/case-studies) - [E3 vs Raptor Technologies](https://emergent3.com/e3-vs-raptor-technologies) - Legal Policy - [Privacy Policy](https://emergent3.com/privacy) - [Terms of Service](https://emergent3.com/terms-of-service) - [Help Center](https://help.emergent3.com/) [![Chill listening crop-3](https://help.emergent3.com/hs-fs/hubfs/E3.logo.black.png?width=35&height=39&name=E3.logo.black.png "Chill listening crop-3")](https://emergent3.com?hsLang=en) Emergent3.com - Help Center Copyright © 2025, Emergent 3