Using E3 as an Admin User
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      Managing Active Alerts

      Learn how to manage active alerts in E3.

      These steps can only be done during an active alert.

      Jump to Section

      Toggling Alert Status Between Internal and External

      Changing Alert Type

      Ending an Alert

       

       

      Toggling Alert Status Between Internal and External

      Step 1:

      Choose the group that is under the active alerts section and go to the Alerts tab.

      Step 2:

      Change the alert to Everyone (External Alert) to loop in first responders.

      If you originally sent an external alert, choose Organization (Internal Alert) to stop first responders from seeing the alert.

      Step 3:

      Click Yes to escalate or de-escalate visibility. 

      Clicking Yes on Escalate Visibility will immediately send the alert to first responders.

      • Escalate Visibility: Known as External visibility will notify all users within the organization, including external relations, for example, police, etc.
      • De-Escalate Visibility: Internal visibility will allow only those part of this group to see this alert.

       

       

      Changing Alert Type

      Step 1:

      Choose the group that is under the active alerts section and go to the Alerts tab.

      Step 2: 

      Click on Change.

      Step 3:

      You will see all available alert types. Choose the new alert type that you want to change it to.

      Step 4:

      A pop-up will appear, asking for your confirmation to change the alert type.

      Press Yes to confirm this action.

      If your current alert is scoped and the alert you're changing into is not, every user in the group will receive the alert as soon as you click Yes.

      To learn more about scoped alerts, visit the article below:

      Scoped Alerts: Send alerts to only a specified group of users

      Changing the alert type will automatically notify all relevant parties about the update. A push notification will be sent to inform others of the modified alert type.

      Screenshot 2023-09-13 at 12.00.09 PM

       

       

      Ending an Alert

      Step 1:

      Choose the group that is under the active alerts section and go to the Alerts tab.

      Step 2:

      Select the End option.

      Step 3:

      A confirmation popup will appear. Click Yes to proceed with ending the alert.

      Note: Once confirmed, the alert will be ended, and a push notification will be sent to inform others of the resolution.

      Step 4:

      A popup with an Alert End Review will appear. Review the information and Dismiss the popup.

      If you would like to generate a report of this alert or any alert, click the article below:

      Generate Reports, Alert history, Chat, and Logs

       

       

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