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Managing Active Alerts

Learn how to manage active alerts in E3.

These steps can only be done during an active alert.

Jump to Section

Toggling Alert Status Between Internal and External

Changing Alert Type

Ending an Alert

 

 

Toggling Alert Status Between Internal and External

Step 1:

In the Active Alerts section, select the relevant group and go to its Alerts tab.

Step 2:

witch the alert to Everyone (External Alert) if you want first responders or external users to see it.

To limit visibility, change it back to Organization (Internal Alert).

Step 3:

Confirm your choice by tapping Yes.

  • Escalating visibility sends the alert to all users, including external parties.

  • De-escalating restricts it to internal group members.

Clicking Yes on Escalate Visibility will immediately send the alert to first responders.

 

Changing Alert Type

Step 1:

Navigate to the same Alerts tab under the active alert’s group.

Step 2:

Click Change next to the current alert type.

Step 3:

Select a new alert type from the list.

Step 4:

Confirm by tapping Yes in the popup.

Note:

  • If your current alert is scoped (i.e. limited to a subset of users) and your new alert is not, it will immediately notify all users in that group.

  • Everyone affected will receive push notifications about the change.

Scoped Alerts: Send alerts to only a specified group of users

Changing the alert type will automatically notify all relevant parties about the update. A push notification will be sent to inform others of the modified alert type.

Screenshot 2023-09-13 at 12.00.09 PM

 

 

Ending an Alert

Step 1:

Choose the group that is under the active alerts section and go to the Alerts tab.

Step 2:

Tap End.

Step 3:

Confirm by selecting Yes when prompted.

Note: This ends the alert and triggers a push notification to all involved.

Step 4:

After ending, a summary, the Alert End Review, appears. Review the information, then tap Dismiss.

If you would like to generate a report of this alert or any alert, click the article below:

Generate Reports, Alert history, Chat, and Logs

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