--- title: Managing Active Alerts description: Guide to managing alerts in E3. Learn how to set, modify, and respond to alerts for efficient safety monitoring. --- [Skip to content](https://help.emergent3.com/managing-the-alert-in-e3-useful-guide#main-content) English Show submenu for translations [![E3.logo.black](https://help.emergent3.com/hubfs/E3.logo.black.svg)](https://www.emergent3.com?hsLang=en) - [Home](https://emergent3.com/) - Features Show submenu for Features - [Alert](https://emergent3.com/alert) - [Check In](https://emergent3.com/checkin) - [Smart Maps](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Reunification](https://emergent3.com/reunification) - [Reports](https://emergent3.com/report) - Who we serve Show submenu for Who we serve - [Local Government](https://emergent3.com/government) - [Hospitals & Healthcare](https://emergent3.com/healthcare) - [Pricing](https://emergent3.com/pricing) - Resources Show submenu for Resources - [Blog](https://emergent3.com/blog) - [Company](https://emergent3.com/about-us/) Open main navigation Close main navigation - [Home](https://emergent3.com/) - Features Show submenu for Features - [Alert](https://emergent3.com/alert) - [Check In](https://emergent3.com/checkin) - [Smart Maps](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Reunification](https://emergent3.com/reunification) - [Reports](https://emergent3.com/report) - Who we serve Show submenu for Who we serve - [Local Government](https://emergent3.com/government) - [Hospitals & Healthcare](https://emergent3.com/healthcare) - [Pricing](https://emergent3.com/pricing) - Resources Show submenu for Resources - [Blog](https://emergent3.com/blog) - [Company](https://emergent3.com/about-us/) - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.emergent3.com/?hsLang=en) 2. [Alerts & Incident Management](https://help.emergent3.com/alerts-incident-management?hsLang=en) 3. [Responding to Alerts](https://help.emergent3.com/alerts-incident-management?hsLang=en#responding-to-alerts) August 6, 2026 # Managing Active Alerts ## Learn how to manage active alerts in E3. These steps can only be done **during an active alert**. ### Jump to Section [Toggling Alert Status Between Internal and External](https://help.emergent3.com/managing-the-alert-in-e3-useful-guide#toggling-alert-status-between-internal-and-externa) [Changing Alert Type](https://help.emergent3.com/managing-the-alert-in-e3-useful-guide#changing-alert-type) [Ending an Alert](https://help.emergent3.com/managing-the-alert-in-e3-useful-guide#ending-an-alert)   --- ### Toggling Alert Status Between Internal and External #### ****Step 1:**** In the **Active Alerts** section, select the relevant group and go to its **Alerts** tab. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-29-32-0237-PM.png?width=670&height=357&name=image-png-Aug-06-2026-05-29-32-0237-PM.png) #### ****Step 2:**** Switch the alert to **Everyone (External Alert)** if you want first responders or external users to see it. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-30-09-3038-PM.png?width=670&height=360&name=image-png-Aug-06-2026-05-30-09-3038-PM.png) To limit visibility, change it back to **Organization (Internal Alert)**. #### ****Step 3:**** Confirm your choice by tapping **Yes**. - **Escalating** visibility sends the alert to all users, including external parties. - **De-escalating** restricts it to internal group members. Clicking Yes on Escalate Visibilitywill **immediately send** the alert to first responders. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-30-54-4118-PM.png?width=670&height=342&name=image-png-Aug-06-2026-05-30-54-4118-PM.png) --- ### Changing Alert Type #### ****Step 1:**** Navigate to the same **Alerts** tab under the active alert’s group. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-29-32-0237-PM.png?width=670&height=357&name=image-png-Aug-06-2026-05-29-32-0237-PM.png) #### ****Step 2:**** Click **Change** next to the current alert type. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-31-40-8459-PM.png?width=670&height=318&name=image-png-Aug-06-2026-05-31-40-8459-PM.png) #### ****Step 3:**** Select a new alert type from the list. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-32-14-3454-PM.png?width=670&height=397&name=image-png-Aug-06-2026-05-32-14-3454-PM.png) #### ****Step 4:**** Confirm by tapping **Yes** in the popup. Note: - If your current alert is scoped (i.e. limited to a subset of users) and your new alert is not, it will immediately notify *all* users in that group. - Everyone affected will receive push notifications about the change. [**Scoped Alerts: Send alerts to only a specified group of users**](https://help.emergent3.com/scoped-alerts-send-alerts-to-only-a-specified-group-of-users?hsLang=en) ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-32-37-3881-PM.png?width=670&height=317&name=image-png-Aug-06-2026-05-32-37-3881-PM.png) Changing the alert type will automatically notify all relevant parties about the update. A push notification will be sent to inform others of the modified alert type. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-33-37-7148-PM.png?width=670&height=396&name=image-png-Aug-06-2026-05-33-37-7148-PM.png) --- ### Ending an Alert #### ****Step 1:**** Choose the group that is under the active alerts section and go to the **Alerts** tab. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-29-32-0237-PM.png?width=670&height=357&name=image-png-Aug-06-2026-05-29-32-0237-PM.png) #### ****Step 2:**** Tap **End**. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-34-33-7665-PM.png?width=1457&height=755&name=image-png-Aug-06-2026-05-34-33-7665-PM.png) #### ****Step 3:**** Confirm by selecting **Yes** when prompted. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-34-53-3070-PM.png?width=1455&height=692&name=image-png-Aug-06-2026-05-34-53-3070-PM.png) **Note**: This ends the alert and triggers a push notification to all involved. #### ****Step 4:**** After ending, a summary, the **Alert End Review,** appears. Review the information, then tap **Dismiss**. ![](https://help.emergent3.com/hs-fs/hubfs/image-png-Aug-06-2026-05-35-17-6567-PM.png?width=1452&height=780&name=image-png-Aug-06-2026-05-35-17-6567-PM.png) If you would like to generate a report of this alert or any alert, click the article below: [**Generate Reports, Alert history, Chat, and Logs**](https://help.emergent3.com/viewing-alert-history-create-reports-access-archived-data-and-review-logs?hsLang=en) ---   ### Need more help? ### 💬 Chat with us. Click the chat icon in the bottom-right corner of this page to connect with our team instantly. ### ✉️ Email us. You can also send us an email at [help@emergent3.com](mailto:help@emergent3.com). - [Getting Started](https://help.emergent3.com/getting-started?hsLang=en#main-content) - [General Onboarding](https://help.emergent3.com/getting-started?hsLang=en#general-onboarding) - [Account Setup & Login](https://help.emergent3.com/getting-started?hsLang=en#account-setup-login) - [Installing E3](https://help.emergent3.com/getting-started?hsLang=en#installing-e3) - [IT Resources and Tech Setup](https://help.emergent3.com/it-resources-and-tech-setup?hsLang=en) - [E3 App User Guide](https://help.emergent3.com/e3-app-user-guide?hsLang=en) - [Plans & People Management](https://help.emergent3.com/plans-people-management?hsLang=en#main-content) - [Plans & Locations](https://help.emergent3.com/plans-people-management?hsLang=en#plans-locations) - [User & Role Management](https://help.emergent3.com/plans-people-management?hsLang=en#user-role-management) - [Notifications & Alerts](https://help.emergent3.com/notifications-alerts?hsLang=en#main-content) - [Mobile Notifications](https://help.emergent3.com/notifications-alerts?hsLang=en#mobile-notifications) - [Desktop Notifications](https://help.emergent3.com/notifications-alerts?hsLang=en#desktop-notifications) - [Notification Troubleshooting](https://help.emergent3.com/notifications-alerts?hsLang=en#notification-troubleshooting) - [Troubleshooting & Maintenance](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#main-content) - [App Updates & Maintenance](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#app-updates-maintenance) - [Login & Account Issues](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#login-account-issues) - [System Issues](https://help.emergent3.com/troubleshooting-maintenance?hsLang=en#system-issues) - [Alerts & Incident Management](https://help.emergent3.com/alerts-incident-management?hsLang=en#main-content) - [Alert Creation & Management](https://help.emergent3.com/alerts-incident-management?hsLang=en#alert-creation-management) - [Responding to Alerts](https://help.emergent3.com/alerts-incident-management?hsLang=en#responding-to-alerts) - [Alert Logs & Reports](https://help.emergent3.com/alerts-incident-management?hsLang=en#alert-logs-reports) - [Admin & Portal Tools](https://help.emergent3.com/admin-portal-tools?hsLang=en#main-content) - [Advanced Configuration](https://help.emergent3.com/admin-portal-tools?hsLang=en#advanced-configuration) - [Communication & Chat](https://help.emergent3.com/communication-chat?hsLang=en#main-content) - [Chat Messaging](https://help.emergent3.com/communication-chat?hsLang=en#chat-messaging) - [Integrations & Single Sign-On (SSO)](https://help.emergent3.com/integrations-single-sign-on-sso?hsLang=en#main-content) - [Third-Party Integrations](https://help.emergent3.com/integrations-single-sign-on-sso?hsLang=en#third-party-integrations) - [Single Sign-On (SSO) Configuration](https://help.emergent3.com/integrations-single-sign-on-sso?hsLang=en#single-sign-on-sso-configuration) - Core Features - [Alert](https://emergent3.com/alert) - [Check in](https://emergent3.com/checkin) - [Smart Map](https://emergent3.com/smartmap) - [Chat](https://emergent3.com/chat) - [Report](https://emergent3.com/report) - Company - [About](https://emergent3.com/about-us/) - [Contact](https://emergent3.com/contact-us) - [Customer Stories](https://emergent3.com/case-studies) - [E3 vs Raptor Technologies](https://emergent3.com/e3-vs-raptor-technologies) - Legal Policy - [Privacy Policy](https://emergent3.com/privacy) - [Terms of Service](https://emergent3.com/terms-of-service) - [Help Center](https://help.emergent3.com/) [![Chill listening crop-3](https://help.emergent3.com/hs-fs/hubfs/E3.logo.black.png?width=35&height=39&name=E3.logo.black.png "Chill listening crop-3")](https://emergent3.com?hsLang=en) Emergent3.com - Help Center Copyright © 2025, Emergent 3