How to add First Responders

Option 1: Use the “Does Not Require User Status” Setting

When creating or editing a user role for first responder, you’ll see an option called “Does not require user status.”

Check this box to let responders skip the normal check-in process during an active alert.
This allows them to respond immediately without verifying their status.

You can create a user role called Responder for your location and assign all members who have the “Does not require user status” permission.

These responders will receive alerts for both internal and external incidents.
They can also send alerts to your locations when needed.

If you prefer to keep responders separate:

Create a sub-group (for example, “Country Police”) for users with the “Does not require user status” permission.
Set up an external relation between that sub-group and your location’s group.

This setup means:

This approach combines the benefits of the first two:

Create a dedicated responder group and connect it to your location (as in Approach 2).
Add key personnel — like School Resource Officers (SROs) — directly as members of each location.

This way:

SROs get both internal and external alerts.
They can reverse alert a location or escalate an internal alert, which also notifies the external responder group.

Note:

Responders will only appear in E3 during an active alert.
If there’s an external alert, the system will automatically include and display the relevant responders.
Responders can receive alerts by default.
To send alerts to a location, they must be added as members of that location.

Click the chat icon in the bottom-right corner of this page to connect with our team instantly.

You can also send us an email at help@emergent3.com.

You can set up external responders in E3 so they can receive and act on alerts without checking in manually. There are a few ways to do this — here’s a quick guide to each method.