This is an article to help you troubleshoot your Android or iPhone notifications.
You can watch the video above or follow the instructions in the screenshots of the step by step guide:
Step 1
Go to Settings then click Profile and go to Notifications.
Step 2
Under Notifications, you will see an option called 'Troubleshoot Notifications'. You can click to proceed.
Step 3
When you click Troubleshoot Notifications, you will see a list of items for your device to check. You can click RUN to proceed to the diagnostics.
Step 4
When the troubleshooter is finished, you can proceed to the error detected by it (in this case, the critical alert settings on your phone) Go to Settings > Notifications > Choose Emergent 3.
NOTE: Ensure that all of these are exactly like your settings on your phone.
Step 5
After checking all the items provided by the troubleshooter, you can go back to it to see if all is good.
Step 5
Congratulations! You're all set.
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